Lincoln Technologies provides HIPAA-compliant healthcare call center services to give you the 24-hour, all-encompassing customer service you need. From hospitals, to doctors, to pharmaceutical companies, partnering with our team can help improve patient experience, improve communication, and increase utilization to reduce cost.
Being available to your patients is important. Being available to your patients 24/7 is crucial – especially for those urgent after hours calls. Instead of making your patients leave a voicemail for a return call the next day, let them talk to a live voice! Whether you need 24/7 service, seasonal service for open enrollments or busy times, after hours service for a small medical office, or are just using Lincoln Technologies as rollover support to your in-house center, we’ll customize our service to meet your requirements and objectives.
Since your call center is an extension of your business, it’s important that they maintain the same level of professionalism your patients are used to receiving, otherwise your practice will suffer. Our 300+ operators are all professionally trained and excel in providing amazing customer support to enhance the patient experience. Whether your company is a medical office, government organization, or somewhere in between – live operator support is essential to better patient care.
Our healthcare call center service is both reliable and affordable. With over 15 pricing packages to choose from in our shared operator pool and dedicated agent programs, and a system that monitors your call volume to ensure you are on the most cost-effective plan, you never have to worry about over-paying for service. Efficiency is key and we’ll work with you to develop a program to help you achieve the ideal utilization of our healthcare call center services to maintain your level of patient care while reducing your costs.
Maintaining your patient’s privacy is of the utmost importance, and with Lincoln Technologies you don’t have to worry. At our secure call center location, we adhere to all HIPAA HITECH regulations. All messages are sent securely, and are stored within your online portal. If you are using an EMR system that our agents need to access, we can integrate our system to your own so there is no double work. We have the technological capabilities to unify our call center service with your healthcare technology.
If you’re an OBGYN, run a women’s health clinic, or run a urology practice, we understand that some topics may be sensitive to talk about. We can setup different queues where your callers are only answered by an all female or all male group depending on your needs. To strengthen customer care, we’ll match your patients with the representatives they feel the most comfortable speaking with.
Deciding to outsource should be an informed decision. If you have your own healthcare call center, you know that it’s customized to your own needs. If you’re using Lincoln Technologies or another provider, you want a partner that’s going to be able to achieve what you can in your own office. While each client we work with is similar, each is also unique. No matter what type of medical or healthcare practice you operate, no two calls will be the same. That’s why we offer flexible scripting software that is able to be customized to your needs. For example, you can screen callers to see if they are a new or existing patient, if it’s urgent or non-urgent, if they have insurance, etc., and then ask for different information depending on why they are calling.
You run a small family owned medical practice but have relocated to an area that gets more traffic. Since the move, you’ve been getting more phone calls, but your receptionist is having trouble handling the extra work load. As a result, many people are hanging up when they reach your voicemail, and calling the next medical office in the search engine. Since you’ve been struggling to get new patients, you don’t have enough money in the budget to hire another employee.
You hire Lincoln Technologies to field all of your overflow and after hours calls. With the ability to schedule appointments right on your calendar, the callers that would have normally hung up once they reached voicemail are now scheduled in for new consultations. In addition, since you now have a reliable service answering calls after hours, your current patients are at ease knowing they can get in touch with their doctor in the event of an emergency. As a result, your ratings and business have gone up.
Lincoln Technologies is a 100% HIPAA compliant medical call center. That means we will not send any PHI (private health information) to you that is not secured. Any message we send you will just alert you of a new message and provide instruction to log into your online portal (or mobile app if you’re on the go) to retrieve the details. In addition, if we are reaching out for any urgent issue we will not leave patient information on your voicemail.
Life insurance call center: Lincoln Technologies can handle inbound and outbound requests for insurance companies.
Fundraising call centers: Running a non-profit? Lincoln Technologies can help by answering calls for your next fundraising event 24 hours a day.
Call center services: Specialty’s call center services foster better customer relationships with 24/7 live operator support.
US call center: US based call center services so you can meet the support expectations of your customers.
Small business call center: See how Lincoln Technologies can help your SMB strengthen customer support, increase sales, and reduce costs.
24 hour call center: 24 hour live customer service and sales support for all industries by Lincoln Technologies.
