Your brand is what defines your company. When considering customer service outsourcing as an alternative or addition to in-house support, you need a partner. You need someone who cares about your brand as much as you do. You need one of the top call center companies who will consider your customers’ experience. We understand that a long term relationship requires attention, focus, and love. That’s where we excel.
We know how critical customer service is to your business. So, we’ve developed internal assessment tools to make sure our agents are performing at an exceptional level. Our call center agents’ pay is based on monthly scoring for things like first call resolution and brand representation. And, with our online portal, you can play a part in our quality assurance monitoring by listening to calls and rating the operators handling your calls.
Allowing our agents to utilize your existing customer relationship management system or helpdesk takes the headache out of customer service outsourcing. We can work with your current software, e.g. Salesforce, Zoho, or Zendesk, access customers’ information, and instantly enter data into the software you’re already using. The less data entry you have to do means the more time to focus on other tasks.
Giving your customers a seamless, friendly experience is our top priority. We do this by training our agents to ensure they are handling each situation perfectly and delivering an amazing customer experience every time. In addition, each group of agents is monitored by a team lead that makes sure your brand is always being represented. Package all of that with an electric company culture and you have the framework for an amazing customer experience.
Each outsourced customer service program we develop is customized to your businesses needs. Whether you manage a medical practice, an HVAC company, or a powerhouse e-Commerce company, one thing remains the same: amazing customer service is the cornerstone of your success. Our agents are customer service ninjas, experts in customer happiness, and capable of representing your business with love.
Call center services: Specialty’s call center services foster better customer relationships with 24/7 live operator support.
Small business call center: See how Lincoln Technologies can help your SMB strengthen customer support, increase sales, and reduce costs.
Healthcare call center services: Create better patient experiences with around the clock customer support.
24 hour call center: 24 hour live customer service and sales support for all industries by Lincoln Technologies.
Call center company: Keep up with omni-channel communication with the top call center company.
Healthcare call center services: Create better patient experiences with around the clock customer support.
