Business Call Screening

SCREEN YOUR CALLS TO AVOID UNNECESSARY DISRUPTIONS.

Business Call Screening Services

Live business call screening let’s our call center agents be your gatekeeper, bouncer, and security guard – all rolled up in one. While there may be certain calls you will always want to take, there are certain calls that you don’t want to be bothered with. Based on the rules you provide, each call can be screened before transferring. Take only the calls you want, when you want. We’ll take messages for the rest.

Fill out the form to get in touch

Only take the calls you want and take control of your day.

Running a business isn’t easy, and getting pulled off topic by telemarketers, sales people, or even family and friends can be a distraction. Having our inbound contact center agents screen calls puts you back in control of your day.

Planning

Did someone say ‘customized call screening’?

If an in-house receptionist is answering your calls, screening an unwanted caller is as easy as running out of your office and mouthing “I’m not here”. Having Lincoln Technologies screen your calls is just as easy – and a bit more reliable. First, our agents will gather callers’ information so you’ll know who you’ll be letting past the gatekeeper or waiving off. When we warm transfer the call, you can tell the Lincoln Technologies receptionist if the call is good to transfer or if we should tell them you’re not available and take a message.

In addition, you can also let us know the days and hours you’d like to take calls, or even what to do if we get calls from specific people. Our business call screening can be tailored to your individual needs.

How does call screening work?

First, you’ll provide Lincoln Technologies with a list of call types where we’ll attempt to transfer the call to you or your staff. For example, you may want us to transfer callers inquiring about your latest sale or people asking about a product recall. Once we know who to transfer, we’ll build your script.

When we have a caller on the line that meets your preliminary requirements, we’ll attempt to warm transfer the call where we’ll announce the caller and you’ll have another opportunity to let the agent know if you want to take the call or just have us take a message.

If you accept the call, great! We’ll drop off the line. If you don’t accept it, we’ll let the caller know you were unavailable and take a message for you to get back to them later.

EXPLORE MORE SOLUTIONS

We’d love to hear from you!

Think our business call screening service is the perfect fit to keep you productive? Excited to have one of our virtual receptionists be your gatekeeper? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.