Being available to your customers around the clock is crucial if you want to stay ahead of your competition. Our call center is staffed 24 hours a day, 365 days a year so your callers always have a live voice to talk to. If someone is calling your dealership after hours to schedule their next service call, we’ll be there.
Running a promotion and don’t want to miss a single call? Marketing isn’t cheap, and joining your automotive marketing with our call center services is a no brainer. From capturing inbound leads to utilizing our outbound telemarketing app to follow up on potential sales, the extra horsepower in the engine will be sure to help drive up sales and revenue.
From answering questions and booking service appointments to insurance call center outsourcing or transferring callers to the correct department, your customers will continue to receive the same great customer support from our company that they are used to getting with yours. Lincoln Technologies is your new favorite virtual receptionist.
With over 30 different applications to integrate with from Salesforce to Zendesk, transitioning to our call center will be as smooth as a new set of tires. Any information we gather from your callers will push directly through to your CRM of choice, which means you don’t have to do any extra data entry. And if you’re using us as part of a dedicated agent solution, we can work with any automotive CRM or access your dealership’s business development center (BDC).
Keeping customers happy should be the main goal of any car dealership. After all, the happier your customers are, the more business you’ll bring in. No matter what road your customers are taking, Lincoln Technologies will be there for them. We can call for after car service surveys, after car purchase questions, lapsed customers, or even call customers when their warranty is nearing it’s expiration to see if they’re interested in a new purchase.
When you outsource calls to our automotive call center, you are able to free up time to get more work done throughout the day, which means securing more leads. Don’t worry about missing potential leads, just worry about closing more deals.
The line of SUV’s on your lot are getting recalled due to faulty brake lines. Every appointment slot is booked for service repairs, and your technicians are staying late to try and fit more people in. Out on the sales floor, your staff doesn’t have the time to devote to new potential customers because they are too busy answering calls about the recall.
With the ability to handle thousands of calls a day, Specialty’s automotive call center is more than equipped to take on the high volume of inquiries. While our virtual receptionists are fielding calls, answering questions and scheduling service appointments, your technical team can focus on fixing the issue while your sales team can focus on locking down new sales.
Gone are the days where your dealership’s call center just takes messages and sends them to you. At Lincoln Technologies, we can screen callers to see why they are calling, and handle calls differently. For example, if a potential customer is on the phone, we can transfer them to a salesperson, if someone is calling for service we can schedule an appointment, and if someone is calling for parts we can help them place an order.
As an auto dealership, your CRM probably wants data in Auto-lead Data Format (ADF) to integrate properly and keep track of all customer data. At Lincoln Technologies, we can send all of your messages through ADF so that they automatically populate to your software. That means no double work, which opens your day up to do what you do best – drive business.
Inbound Call Center Company: Explore all of our inbound solutions to see how Lincoln Technologies can help your business communications.
Outbound telemarketing companies: Don’t wait for automotive leads to come to you. We can call past customers to try and ignite sales.
Outsourcing live chat support: You can’t be in front of your computer 24/7 answering requests. We can.
