The bigger your business, the more calls you receive. While some of those calls will require immediate attention, giving callers a choice for self-service is great customer service. Our automated call center services help streamline your telecommunication needs and lower your outsourcing costs. Callers who want to speak to an agent, can. Those who want to leave a message can too!
Utilizing our IVR in conjunction with live-operator customer support outsourcing services can help reduce your outsourcing expenses. Live-operator time is billed at a premium. Voicemail time is much cheaper. If every caller leaves you a voice message, then you are only billed for voicemail minutes. No hidden fees. Just straightforward contact center outsourcing.
Buying new equipment for your office is never fun. With Specialty’s IVR features, there’s nothing new to buy. Simply add our IVR as a front end option to the live operator answering we already provide.
Every business is in the market to tighten expenses wherever and whenever possible. Our IVR service provides the technology, the resources, and an unlimited number of voicemail boxes. With a low per-minute cost and a contact center recognized for its affordability, there will never be any surprises on your bill.
When combined with live operators, an IVR is an invaluable tool. It allows the caller to serve themselves by choosing the most appropriate option. If they need to find out your business hours or location, they can press their keypad to find out. If they need Spanish call center services, they can get that, too. IVR takes the headache out of having to be transferred to multiple different departments before finding the right person that can help.
With the customer in control of their own destiny, eliminate any operator error due to choosing the wrong path or selecting the wrong option. Let your customers choose if they need to speak to the returns department or the scheduling department (or any department in-between).
If you’re not marketing to your lost customers, you’re not doing everything you can to grow your business. Lincoln Technologies can help your inside sales team work to contact your lost customers, turn old customers into new leads, and set appointments.
When voicemail isn’t going to work, give your customers the option to speak to a real human being. The caller will be presented with a list of options which are linked to various different call handling scripts. The caller selects the best choice
Call center services: Specialty’s call center services foster better customer relationships with 24/7 live operator support.
Small business call center: See how Lincoln Technologies can help your SMB strengthen customer support, increase sales, and reduce costs.
Healthcare call center services: Create better patient experiences with around the clock customer support.
24 hour call center: 24 hour live customer service and sales support for all industries by Lincoln Technologies.
Call center pricing: Affordable US based call center pricing. Explore our shared and dedicated pricing models.
Call center company: Keep up with omni-channel communication with the top call center company.
