Lincoln Technologies is a US based company with call center services delivered from our American call center location. While many businesses may choose to outsource to overseas call centers to help cut costs, their customer service can suffer. We offer affordable call center solutions that give your business that local presence your customers know and enjoy.
Outsourcing doesn’t mean sending your calls to an offshore call center. Specialty Answering Service is a US based, home grown business that was founded in 1985 right outside of Philadelphia, Pennsylvania. For US clients looking for American call solutions, or overseas clients looking for a US based call center, we’re ready to represent your business! We treat our customers like family, and will treat yours the same way.
Language barriers can hurt your brand. When customers can’t understand the agents who are helping them, they can become frustrated. And when agents can’t understand your customers, botched messages come through which may affect your upstream troubleshooting. Our American call center agents speak your customers language and transmit messages accurately.
Outsourcing to overseas call centers is no doubt a cheaper alternative to US based customer service. However, your high value clients need a higher level of customer service. So how much does it cost to hire a call center? Lincoln Technologies offers competitive, affordable pricing starting at just $34/month for our blended call center, and low per-agent fees for our dedicated plans.
Each outbound call center campaign we create is unique to the business we’re working with. For customer winback services, our campaigns are usually based on one of two goals – transferring the calls to your inside sales team immediately or scheduling an appointment for a phone call at a later date. Our agents can do either to get lost customers back into the fold.
While having a great product or service is crucial in maintaining a successful business, nothing beats excellent customer service. When the support representative lives and works in the same country as you, there are subtle cultural differences that make for an amazing experience – like small talk about what’s hot on Netflix or chatting about the weather.
If you’re not marketing to your lost customers, you’re not doing everything you can to grow your business. Lincoln Technologies can help your inside sales team work to contact your lost customers, turn old customers into new leads, and set appointments.
If you’re employing Lincoln Technologies via our dedicated agent program, visiting our call center to hold training classes is a no-passport-required endeavor. You can coordinate initial training programs and hold training classes at regular intervals without being handcuffed by travel nightmares.
If you have an overseas, Asian, or European brand and are looking to better connect with the US culture, hiring an American based center like Lincoln Technologies is a great way to do just that. For product questions or nudges through the sales cycle, familiarity breeds confidence.
Call center services: Specialty’s call center services foster better customer relationships with 24/7 live operator support.
Small business call center: See how Lincoln Technologies can help your SMB strengthen customer support, increase sales, and reduce costs.
Healthcare call center services: Create better patient experiences with around the clock customer support.
24 hour call center: 24 hour live customer service and sales support for all industries by Lincoln Technologies.
Call center pricing: Affordable US based call center pricing. Explore our shared and dedicated pricing models.
Call center company: Keep up with omni-channel communication with the top call center company.
