If your marketing team is only targeting new customers or engaging in loyalty campaigns with existing customers, you’re missing out on a huge opportunity. Losing customers is a normal part of doing business, and those lost customers are an often overlooked marketing opportunity. Many times, these customers just need to be reminded they need you, or they just need a fresh look at your business. With our outbound call center campaigns, we can remind them why they loved you in the first place, and transfer hot leads to your own inside sales team to close.
If a customer was unsatisfied with your company for whatever reason and left, it may be time for a fresh look at your company. If they left you for a competitor only to find out they are in a worse position now than they were with you, they’ll welcome the contact. And for those customers who may be happy with their current solution, an outbound call from your dedicated team at Lincoln Technologies will remind them that if their current provider drops the ball, you’ll be there to help!
Contracting with Lincoln Technologies means accessing a large B2B call center to make your customer winback calls. For small businesses looking to call through old accounts, you can hire as little as 1 call center agent to manage your outbound dialing. For larger customers engaging in multi-state customer loyalty campaigns, we can hire and train a large group of agents to call through the old account list you provide.
Each outbound call center campaign we create is unique to the business we’re working with. For customer winback services, our campaigns are usually based on one of two goals – transferring the calls to your inside sales team immediately or scheduling an appointment for a phone call at a later date. Our agents can do either to get lost customers back into the fold.
If you’re not marketing to your lost customers, you’re not doing everything you can to grow your business. Lincoln Technologies can help your inside sales team work to contact your lost customers, turn old customers into new leads, and set appointments.
Outsourcing support services: Instead of winning customers back, beef up your customer support to make sure you’re not losing them in the first place.
Call center online demo: Keep your customers from leaving with 24/7 live support. Check out a demo online to see what we can offer your business.
Insurance outsourcing services: Insurance companies typically have mountains of old leads and old customers. Let us help win them back. Explore our insurance industry solutions.
