24/7 Call Center Services

AROUND THE CLOCK CUSTOMER SERVICE

All of our inbound call center services are available 24 hours a day, 7 days a week, 365 days a year. We know the importance of happy customers, and nothing makes customers happier than knowing your business will be available around the clock to address any questions or concerns. For as little as $1/day, your customers can speak to a real, live call center representative no matter when they call. Affordable, professional customer service. That’s Lincoln Technologies.

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Only take the calls you want and take control of your day.

Running a business isn’t easy, and getting pulled off topic by telemarketers, sales people, or even family and friends can be a distraction. Having our inbound contact center agents screen calls puts you back in control of your day.

24 hour call center dispatching.

Customer emergencies seem to happen at the worst time – like in the middle of the night or as you’re walking out of the office. However, in the event of an emergency, customers don’t care if you’re not open, they just want to be helped – which is why you have to be there. If it’s not cost effective for you to have staff available 24/7, our staff can be. Our emergency call center dispatch works by following a scripted on-call procedure to determine the severity of the issue which will help us to reach out to the correct person. Via our secure online portal, you can also make updates in real time to your on-call schedule so we are always following the most up to date instructions.

What makes our telemarketing different?

When you partner with Lincoln Technologies, you’re gaining years of knowledge in setting up and engaging in telemarketing campaigns. We put together a team of skilled outbound call center representatives who have the experience necessary to get past the gatekeepers and get you in contact with decision makers. We don’t just work from dry telemarketing scripts, we try to engage your customers in conversation, get them interested in your product, and transfer those calls to the closers on your side.

Great customer service never sleeps, and neither do we.

Don’t restrict great customer service to normal business hours. Your consumers may be too busy during the day to find a moment to reach out with a question or concern, so having them hit voicemail after hours won’t make a very good impression. If your customer has a need, we’ll be here to help. Having a 24 hour virtual receptionist is a great way to show your customers that you care, and happy customers means more business!

PERSONALIZED TELEMARKETING SOLUTIONS

Features

All calls are recorded for you to review and provide feedback
All scripts are reviewed to meet your goals
Small and large deployments tailored to your budget
PCI compliant for e-commerce transactions
Customer service telemarketing capable for customer satisfaction and customer retention programs

Telemarketing lists can be uploaded right from your Lincoln Technologies portal
Outsourcing outbound telemarketing is much more affordable than managing it in house
We can be available for extended hours to cross all time zones
List scrubbing for cleaning up old data

First impressions matter. The last thing you want is to hire a cheap, unprofessional telemarketing firm to make your calls. Your reputation is everything, and we’ll work to further your reputation through good old fashioned friendly interactions. Specialty can set you apart from the competition and actually get you a positive ROI from telemarketing. Can other firms do that?

EXPLORE MORE SOLUTIONS

We’d love to hear from you!

Think our business call screening service is the perfect fit to keep you productive? Excited to have one of our virtual receptionists be your gatekeeper? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.